Monday, December 16, 2013

MYTH #4: Technology Will Cure All of Our Ills

There are many exciting technological changes on the horizon, and much discussion about how fast and efficient our world will be. Indeed, the possibilities are tremendous, but only if that technology is integrated and used intelligently.
Technology, like any tool, must be used with skill and purpose. Give a running chainsaw to a monkey, and the results will not be pretty. All you’ll gain is utter devastation and a highly agitated monkey. The same rules apply for the implementation of new technology based systems. Too many companies use process based decisions to conduct technology selection, when they should be focusing on end result goals. New gizmos should not be used just because they are new – they should be used because they help an organization meet a need, and drive the company to successful goal attainment.
Technology selection should start with two basic questions:
1)    What are we trying to accomplish?
This, of course, contains a broad set of queries. What are the pain points? Where are our production bottlenecks? What do we need to stay competitive? What costs need reducing? A successful company will involve their “front line” employees in this discussion, and eliminate any disconnects between reality and upper management’s perception of reality.
2)    What do we need to solve the issues we just identified?
It is a simple idea. Identify the needs, and work with those actually tasked with doing the job to determine what will meet them. It is from this point that a company can begin to define specifically what solutions it should be looking for.
A final warning: Technology will likely take your company mobile in the coming years. Having a plan to separate and protect your employee’s personal lives will not only make you an employer of choice, it will keep many agitated monkeys off your back.
Original Source

Contact Neil O'Toole and John Sbarbaro
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